Shockwave 10.2.0.023 Install Error

By John Swindells 09 Oct 2007 | Comment
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I've just been trying to upgrade Adobe Shockwave for my web browsers (IE7 and FireFox 2), and the installation for both fails with this cryptic message:
Could not load the DLL library c:\windows\system32\macromed\Shockwave10\gi.dll. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for detail.
I've no idea what that means or how to go about fixing it. This is on a fully patched Vista Premium.

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