Office of Fair Trading Wants to Hear from YOU!
After a brief period of consultation and scoping, the OFT (Office of Fair Trading) is inviting heating oil consumers (and other off-grid customers) to share their experiences.
The off-grid energy study, formally launched on 15 March 2011 and due to be published in October 2011, aims to investigate whether the 3.5M households not connected to the national gas network have a competitive market to source their fuel from. Heating oil is a primary focus of the study.
Key issues you can raise as a consumer:
- How many suppliers are in your area, and whether you believe these suppliers to be working independently.
- Have you received a fair and efficient service from your oil supplier(s)?
- What terms and conditions do you need to sign up to?
- What price movements have you personally experienced?
- Have you reduced your dependency on fossil fuels by installing a heat source based on renewable energy? If not, what is stopping you?
- Have you switched to electricity as your heat source, or used it to supplement your heating?
- What improvements can you suggest?
You have until 27 May 2011
to post your experiences to the OFT. Please also post your experiences as a comment on this page; we'd love to hear from you!
For more information on the scope of the study and how to submit your information, read the OFT's press release: OFT launches off-grid energy study. You may also want to read the Off-Grid Energy Market Study Statement of Scope [PDF doc].
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