Finance Companies: who's complaining?

Here is a table of the banks and other financial institutions that most people are complaining to the financial onbudsman about. Read their news article: ombudsman releases latest complaints data on individual financial businesses

business name business group number of new cases - by complaint category
banking and credit mortgages and home finance general insurance investments life & pensions and decumulation
Lloyds TSB Bank Plc Lloyds 12750 4051 38 8474 103 84
Barclays Bank Plc Barclays 7991 4797 473 2205 380 136
Bank of Scotland plc Lloyds 6211 3876 500 1548 153 134
Santander UK Plc Santander UK 4881 3214 434 977 119 137
HSBC Bank plc HSBC 3286 1718 97 1344 85 42
National Westminster Bank Plc Royal Bank Of Scotland 2810 1617 105 1027 37 24
The Royal Bank of Scotland Plc Royal Bank Of Scotland 2250 618 83 1499 30 20
Black Horse Limited Lloyds 2136 259 1 1876 0 0
Welcome Financial Services Limited Welcome 1954 344 2 1608 0 0
Clydesdale Bank Plc National Australia Group 1807 419 66 1302 11 9
Capital One Bank (Europe) plc Capital One 1662 819 0 843 0 0
MBNA Europe Bank Limited MBNA 1641 1184 0 457 0 0
Nationwide Building Society Nationwide 1104 594 120 299 53 38
Egg Banking Plc Citibank 980 594 5 380 1 0
CitiFinancial Europe Plc Citibank 788 528 6 254 0 0
Clydesdale Financial Services Limited Barclays 717 701 0 16 0 0
The Co-operative Bank Plc CO-OP 697 295 59 295 25 23
Aviva Insurance UK Limited AVIVA 591 0 0 580 3 8
Eisis Ltd No Group 582 0 0 582 0 0
HFC Bank Limited HSBC 577 113 1 463 0 0
AXA Insurance UK Plc AXA 532 0 0 532 0 0
Alliance & Leicester Plc Santander UK 491 430 34 9 15 3
Aviva Life & Pensions UK Limited AVIVA 481 0 19 64 75 323
Direct Line Insurance Plc Royal Bank Of Scotland 478 0 0 478 0 0
Royal & Sun Alliance Insurance Plc Royal & Sun Alliance 452 0 0 452 0 0
St Andrew's Insurance plc Lloyds 426 0 0 425 0 1
The Prudential Assurance Company Limited Prudential PLC 416 0 0 39 27 350
Tesco Personal Finance PLC Tesco Personal Finance 414 66 0 348 0 0
Santander Cards UK Limited No Group 402 345 0 57 0 0
Firstplus Financial Group Plc Barclays 393 51 21 321 0 0
Wills & Co Stockbrokers Ltd No Group 387 0 0 0 387 0
UK Insurance Limited Royal Bank Of Scotland 386 0 0 386 0 0
Northern Rock (Asset Management) plc Northern Rock 379 46 193 132 0 8
Phoenix Life Limited Pearl Group 375 0 0 49 32 294
Lloyds TSB General Insurance Limited Lloyds 364 0 0 364 0 0
Central Trust Plc Central Trust 351 9 7 335 0 0
Inter Partner Assistance No Group 347 0 0 347 0 0
Loans.co.uk Ltd MBNA 335 1 1 333 0 0
Churchill Insurance Company Limited Royal Bank Of Scotland 329 0 0 329 0 0
The Royal London Mutual Insurance Society Limited Royal London Group 329 6 0 63 14 246
Co-operative Insurance Society Limited CO-OP 307 1 1 68 41 196
Legal & General Assurance Society Limited Legal & General 298 0 0 48 54 196
Zurich Insurance PLC Zurich 281 0 0 281 0 0
Shop Direct Finance Company Limited Shop Direct Group 263 196 0 67 0 0
Zurich Assurance Ltd Zurich 248 0 0 35 19 194
The Governor and Company of the Bank of Ireland Bank of Ireland 229 133 37 53 1 5
Legal & General Insurance Limited Legal & General 211 0 0 211 0 0
Vanquis Bank Limited No Group 208 203 0 5 0 0
Allianz Insurance Plc Allianz Insurance 199 0 0 198 0 1
Cheltenham & Gloucester plc Lloyds 199 4 170 17 0 8
Pinnacle Insurance Plc Cardiff Pinnacle 196 0 0 195 0 1
Abbey Life Assurance Company Limited No Group 189 0 0 17 4 168
CIS General Insurance Limited CO-OP 184 0 0 183 0 1
Scottish Widows plc Lloyds 178 4 0 66 20 88
The Society of Lloyd's No Group 177 0 0 177 0 0
Standard Life Assurance Limited Standard Life 170 0 0 7 12 151
Marks & Spencer Financial Services plc HSBC 168 76 0 91 1 0
Chartis Insurance UK Ltd No Group 166 0 0 166 0 0
PayPal Sarl & Cie, SCA No Group 165 165 0 0 0 0
American Express Services Europe Limited No Group 164 109 0 55 0 0
Fortis Insurance Limited Fortis Insurance Limited 153 0 0 153 0 0
Europ Assistance Holdings Limited Europ Assistance 152 0 0 152 0 0
Liverpool Victoria Insurance Company Limited Liverpool Victoria Group 146 0 0 146 0 0
Windsor Life Assurance Company Limited SWISS RE 144 0 7 12 2 123
Yorkshire Building Society Yorkshire 143 33 60 35 3 12
Bradford & Bingley Plc Bradford & Bingley 142 3 41 41 11 46
GE Money Home Lending Limited General Electric 135 25 58 51 1 0
Great Lakes Reinsurance (UK) Plc No Group 134 0 0 134 0 0
Aviva Insurance Limited AVIVA 133 0 0 130 2 1
Norton Insurance Services Ltd No Group 131 1 2 128 0 0
Sainsbury's Bank Plc Sainsburys Bank 129 127 2 0 0 0
AIB Group (UK) Plc No Group 126 91 8 27 0 0
Friends Provident Life and Pensions Limited Friends Provident 123 0 0 20 7 96
The National Insurance & Guarantee Corporation Ltd Royal Bank Of Scotland 123 0 0 123 0 0
BISL Limited No Group 121 0 0 121 0 0
Nemo Personal Finance Limited Principality 114 4 1 109 0 0
Santander Consumer (UK) Plc No Group 111 88 0 23 0 0
EUI Limited Admiral Group 110 0 0 110 0 0
Sesame Limited Sesame 108 0 11 11 21 65
UK Car Group Limited No Group 107 9 0 98 0 0
AXA Sun Life Plc AXA 98 0 0 24 15 59
Domestic & General Insurance Plc Domestic & General Insurance PLC 97 0 0 97 0 0
esure Insurance Limited ESURE 97 0 0 97 0 0
Hastings Insurance Services Ltd No Group 96 0 0 96 0 0
Pearl Assurance Public Limited Company Pearl Group 93 0 1 10 4 78
The Carphone Warehouse Ltd No Group 93 0 0 93 0 0
Ulster Bank Ltd Royal Bank Of Scotland 93 38 8 46 0 1
Halifax Insurance Ireland Ltd Lloyds 89 0 0 89 0 0
AXA Sun Life Services Plc AXA 87 1 0 18 13 55
Sun Life Assurance Company of Canada (UK) Limited No Group 87 0 0 5 1 81
GE Money Consumer Lending Limited General Electric 86 50 4 32 0 0
Homeserve Membership Limited No Group 86 0 0 86 0 0
BUPA Insurance Limited BUPA 84 0 0 84 0 0
SLFC Assurance (UK) Limited No Group 84 0 0 15 3 66
Mortgage Express Bradford & Bingley 80 0 78 2 0 0
Acromas Insurance Company Limited No Group 78 0 0 78 0 0
Amtrust International Underwriters Ltd No Group 77 0 0 77 0 0
Shop Direct Home Shopping Limited Shop Direct Group 76 75 0 1 0 0
DAS Legal Expenses Insurance Company Limited No Group 75 0 0 75 0 0
Ocean Finance and Mortgages Limited No Group 75 0 0 75 0 0
MMA Insurance Plc No Group 73 0 0 73 0 0
R. Raphael & Sons Plc No Group 71 61 0 10 0 0
BRIT Insurance Limited No Group 70 0 0 70 0 0
Citibank International plc Citibank 69 52 0 14 1 2
Winterthur Life UK Limited AXA 69 0 0 5 3 61
Groupama Insurance Company Limited Groupama 65 0 0 65 0 0
Countrywide Assured Plc No Group 64 0 0 13 0 51
Barclays Stockbrokers Limited Barclays 59 0 0 0 58 1
Southern Rock Insurance Company Limited No Group 59 0 0 59 0 0
Barclays Life Assurance Company Ltd SWISS RE 58 0 0 16 2 40
Hitachi Capital (UK) Plc No Group 58 51 0 7 0 0
Mondial Assistance Europe N.V. No Group 58 0 0 58 0 0
London and Edinburgh Insurance Company Limited AVIVA 57 0 0 57 0 0
Barclays Insurance (Dublin) Limited Barclays 55 0 0 55 0 0
Saga Services Limited No Group 55 0 0 55 0 0
Scottish Equitable Plc Aegon Group 55 0 0 19 9 27
Creation Consumer Finance Ltd No Group 54 38 0 16 0 0
Southern Pacific Mortgage Limited No Group 54 0 52 2 0 0
ING Direct N.V. No Group 53 45 8 0 0 0
Kensington Mortgage Company Limited No Group 53 6 43 4 0 0
Royal Liver Assurance Limited No Group 52 0 0 4 3 45
Canada Life Limited Canada Life 50 0 0 16 4 30
Northern Rock plc No Group 50 28 17 5 0 0
Quinn Insurance Limited No Group 50 0 0 50 0 0
Admiral Insurance Company Limited Admiral Group 49 0 0 49 0 0
Aviva Health UK Limited AVIVA 49 0 0 49 0 0
AXA PPP Healthcare Limited AXA 49 0 0 49 0 0
Openwork Limited Zurich 49 0 7 16 11 15
Swinton Group Ltd No Group 48 0 0 48 0 0
BMW Financial Services(GB) Limited No Group 47 45 0 2 0 0
Scottish Friendly Assurance Society Limited No Group 46 0 0 0 27 19
Equiniti Financial Services Limited No Group 45 0 0 0 45 0
The Funding Corporation Limited No Group 44 8 0 36 0 0
The National Farmers' Union Mutual Insurance Society Limited National Farmers Union Mutual Society Limited 44 0 0 40 1 3
Automobile Association Insurance Services Limited No Group 42 0 0 42 0 0
Future Mortgages Limited Citibank 42 1 28 13 0 0
Skipton Building Society Skipton Group 42 10 20 9 0 3
Liverpool Victoria Friendly Society Limited Liverpool Victoria Group 41 0 0 14 10 17
Guardian Assurance Plc Aegon Group 39 0 0 3 0 36
Banque PSA Finance No Group 38 36 0 2 0 0
Mandrake Associates Limited No Group 38 0 0 0 0 38
Norwich and Peterborough Building Society No Group 38 7 13 3 14 1
Preferred Mortgages Limited No Group 38 0 38 0 0 0
St. James's Place Wealth Management Plc St James Place 38 1 1 3 19 14
Amtrust Europe Limited No Group 37 0 0 37 0 0
Europ Assistance Insurance Limited Europ Assistance 37 0 0 37 0 0
Northern Bank Limited No Group 37 25 2 9 1 0
Simplyhealth Access No Group 37 0 0 37 0 0
Lloyds TSB Private Banking Ltd Lloyds 36 3 0 0 28 5
National Savings and Investments No Group 36 36 0 0 0 0
The Equitable Life Assurance Society No Group 35 0 0 1 4 30
GMAC UK Plc No Group 33 29 1 3 0 0
Newcastle Building Society No Group 32 22 5 3 0 2
Skandia Life Assurance Company Limited Old Mutual (Skandia) 32 0 0 2 6 24
Clerical Medical Investment Group Limited Lloyds 31 0 0 0 16 15
Gresham Insurance Company Limited AVIVA 31 0 0 31 0 0
Provident Insurance Plc No Group 31 0 0 31 0 0
Assurant General Insurance Limited No Group 30 0 0 30 0 0
QBE Insurance (Europe) Limited No Group 30 0 0 30 0 0
Volkswagen Financial Services (UK) Limited No Group 30 25 0 5 0 0


2 Comments

by Loans online on 12 May 2011 Reply
It is surpriing to know about this list of banks and other financial institutions that most people are complaining about.

by MitchellFriedman on 23 November 2010 Reply
Other features of comprehensive car policy include - round the clock customer service, a guarantee of three years on repair work, third party fire, third party only and theft cover, and free cover for 60 days when you travel to Europe by your car.

Add your comment