Finance Companies: who's complaining?
By John Swindells
14 Sep 2010
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Here is a table of the banks and other financial institutions that most people are complaining to the financial onbudsman about. Read their news article: ombudsman releases latest complaints data on individual financial businesses
| business name | business group | number of new cases - by complaint category | |||||
|---|---|---|---|---|---|---|---|
| banking and credit | mortgages and home finance | general insurance | investments | life & pensions and decumulation | Lloyds TSB Bank Plc | Lloyds | 12750 | 4051 | 38 | 8474 | 103 | 84 |
| Barclays Bank Plc | Barclays | 7991 | 4797 | 473 | 2205 | 380 | 136 |
| Bank of Scotland plc | Lloyds | 6211 | 3876 | 500 | 1548 | 153 | 134 |
| Santander UK Plc | Santander UK | 4881 | 3214 | 434 | 977 | 119 | 137 |
| HSBC Bank plc | HSBC | 3286 | 1718 | 97 | 1344 | 85 | 42 |
| National Westminster Bank Plc | Royal Bank Of Scotland | 2810 | 1617 | 105 | 1027 | 37 | 24 |
| The Royal Bank of Scotland Plc | Royal Bank Of Scotland | 2250 | 618 | 83 | 1499 | 30 | 20 |
| Black Horse Limited | Lloyds | 2136 | 259 | 1 | 1876 | 0 | 0 |
| Welcome Financial Services Limited | Welcome | 1954 | 344 | 2 | 1608 | 0 | 0 |
| Clydesdale Bank Plc | National Australia Group | 1807 | 419 | 66 | 1302 | 11 | 9 |
| Capital One Bank (Europe) plc | Capital One | 1662 | 819 | 0 | 843 | 0 | 0 |
| MBNA Europe Bank Limited | MBNA | 1641 | 1184 | 0 | 457 | 0 | 0 |
| Nationwide Building Society | Nationwide | 1104 | 594 | 120 | 299 | 53 | 38 |
| Egg Banking Plc | Citibank | 980 | 594 | 5 | 380 | 1 | 0 |
| CitiFinancial Europe Plc | Citibank | 788 | 528 | 6 | 254 | 0 | 0 |
| Clydesdale Financial Services Limited | Barclays | 717 | 701 | 0 | 16 | 0 | 0 |
| The Co-operative Bank Plc | CO-OP | 697 | 295 | 59 | 295 | 25 | 23 |
| Aviva Insurance UK Limited | AVIVA | 591 | 0 | 0 | 580 | 3 | 8 |
| Eisis Ltd | No Group | 582 | 0 | 0 | 582 | 0 | 0 |
| HFC Bank Limited | HSBC | 577 | 113 | 1 | 463 | 0 | 0 |
| AXA Insurance UK Plc | AXA | 532 | 0 | 0 | 532 | 0 | 0 |
| Alliance & Leicester Plc | Santander UK | 491 | 430 | 34 | 9 | 15 | 3 |
| Aviva Life & Pensions UK Limited | AVIVA | 481 | 0 | 19 | 64 | 75 | 323 |
| Direct Line Insurance Plc | Royal Bank Of Scotland | 478 | 0 | 0 | 478 | 0 | 0 |
| Royal & Sun Alliance Insurance Plc | Royal & Sun Alliance | 452 | 0 | 0 | 452 | 0 | 0 |
| St Andrew's Insurance plc | Lloyds | 426 | 0 | 0 | 425 | 0 | 1 |
| The Prudential Assurance Company Limited | Prudential PLC | 416 | 0 | 0 | 39 | 27 | 350 |
| Tesco Personal Finance PLC | Tesco Personal Finance | 414 | 66 | 0 | 348 | 0 | 0 |
| Santander Cards UK Limited | No Group | 402 | 345 | 0 | 57 | 0 | 0 |
| Firstplus Financial Group Plc | Barclays | 393 | 51 | 21 | 321 | 0 | 0 |
| Wills & Co Stockbrokers Ltd | No Group | 387 | 0 | 0 | 0 | 387 | 0 |
| UK Insurance Limited | Royal Bank Of Scotland | 386 | 0 | 0 | 386 | 0 | 0 |
| Northern Rock (Asset Management) plc | Northern Rock | 379 | 46 | 193 | 132 | 0 | 8 |
| Phoenix Life Limited | Pearl Group | 375 | 0 | 0 | 49 | 32 | 294 |
| Lloyds TSB General Insurance Limited | Lloyds | 364 | 0 | 0 | 364 | 0 | 0 |
| Central Trust Plc | Central Trust | 351 | 9 | 7 | 335 | 0 | 0 |
| Inter Partner Assistance | No Group | 347 | 0 | 0 | 347 | 0 | 0 |
| Loans.co.uk Ltd | MBNA | 335 | 1 | 1 | 333 | 0 | 0 |
| Churchill Insurance Company Limited | Royal Bank Of Scotland | 329 | 0 | 0 | 329 | 0 | 0 |
| The Royal London Mutual Insurance Society Limited | Royal London Group | 329 | 6 | 0 | 63 | 14 | 246 |
| Co-operative Insurance Society Limited | CO-OP | 307 | 1 | 1 | 68 | 41 | 196 |
| Legal & General Assurance Society Limited | Legal & General | 298 | 0 | 0 | 48 | 54 | 196 |
| Zurich Insurance PLC | Zurich | 281 | 0 | 0 | 281 | 0 | 0 |
| Shop Direct Finance Company Limited | Shop Direct Group | 263 | 196 | 0 | 67 | 0 | 0 |
| Zurich Assurance Ltd | Zurich | 248 | 0 | 0 | 35 | 19 | 194 |
| The Governor and Company of the Bank of Ireland | Bank of Ireland | 229 | 133 | 37 | 53 | 1 | 5 |
| Legal & General Insurance Limited | Legal & General | 211 | 0 | 0 | 211 | 0 | 0 |
| Vanquis Bank Limited | No Group | 208 | 203 | 0 | 5 | 0 | 0 |
| Allianz Insurance Plc | Allianz Insurance | 199 | 0 | 0 | 198 | 0 | 1 |
| Cheltenham & Gloucester plc | Lloyds | 199 | 4 | 170 | 17 | 0 | 8 |
| Pinnacle Insurance Plc | Cardiff Pinnacle | 196 | 0 | 0 | 195 | 0 | 1 |
| Abbey Life Assurance Company Limited | No Group | 189 | 0 | 0 | 17 | 4 | 168 |
| CIS General Insurance Limited | CO-OP | 184 | 0 | 0 | 183 | 0 | 1 |
| Scottish Widows plc | Lloyds | 178 | 4 | 0 | 66 | 20 | 88 |
| The Society of Lloyd's | No Group | 177 | 0 | 0 | 177 | 0 | 0 |
| Standard Life Assurance Limited | Standard Life | 170 | 0 | 0 | 7 | 12 | 151 |
| Marks & Spencer Financial Services plc | HSBC | 168 | 76 | 0 | 91 | 1 | 0 |
| Chartis Insurance UK Ltd | No Group | 166 | 0 | 0 | 166 | 0 | 0 |
| PayPal Sarl & Cie, SCA | No Group | 165 | 165 | 0 | 0 | 0 | 0 |
| American Express Services Europe Limited | No Group | 164 | 109 | 0 | 55 | 0 | 0 |
| Fortis Insurance Limited | Fortis Insurance Limited | 153 | 0 | 0 | 153 | 0 | 0 |
| Europ Assistance Holdings Limited | Europ Assistance | 152 | 0 | 0 | 152 | 0 | 0 |
| Liverpool Victoria Insurance Company Limited | Liverpool Victoria Group | 146 | 0 | 0 | 146 | 0 | 0 |
| Windsor Life Assurance Company Limited | SWISS RE | 144 | 0 | 7 | 12 | 2 | 123 |
| Yorkshire Building Society | Yorkshire | 143 | 33 | 60 | 35 | 3 | 12 |
| Bradford & Bingley Plc | Bradford & Bingley | 142 | 3 | 41 | 41 | 11 | 46 |
| GE Money Home Lending Limited | General Electric | 135 | 25 | 58 | 51 | 1 | 0 |
| Great Lakes Reinsurance (UK) Plc | No Group | 134 | 0 | 0 | 134 | 0 | 0 |
| Aviva Insurance Limited | AVIVA | 133 | 0 | 0 | 130 | 2 | 1 |
| Norton Insurance Services Ltd | No Group | 131 | 1 | 2 | 128 | 0 | 0 |
| Sainsbury's Bank Plc | Sainsburys Bank | 129 | 127 | 2 | 0 | 0 | 0 |
| AIB Group (UK) Plc | No Group | 126 | 91 | 8 | 27 | 0 | 0 |
| Friends Provident Life and Pensions Limited | Friends Provident | 123 | 0 | 0 | 20 | 7 | 96 |
| The National Insurance & Guarantee Corporation Ltd | Royal Bank Of Scotland | 123 | 0 | 0 | 123 | 0 | 0 |
| BISL Limited | No Group | 121 | 0 | 0 | 121 | 0 | 0 |
| Nemo Personal Finance Limited | Principality | 114 | 4 | 1 | 109 | 0 | 0 |
| Santander Consumer (UK) Plc | No Group | 111 | 88 | 0 | 23 | 0 | 0 |
| EUI Limited | Admiral Group | 110 | 0 | 0 | 110 | 0 | 0 |
| Sesame Limited | Sesame | 108 | 0 | 11 | 11 | 21 | 65 |
| UK Car Group Limited | No Group | 107 | 9 | 0 | 98 | 0 | 0 |
| AXA Sun Life Plc | AXA | 98 | 0 | 0 | 24 | 15 | 59 |
| Domestic & General Insurance Plc | Domestic & General Insurance PLC | 97 | 0 | 0 | 97 | 0 | 0 |
| esure Insurance Limited | ESURE | 97 | 0 | 0 | 97 | 0 | 0 |
| Hastings Insurance Services Ltd | No Group | 96 | 0 | 0 | 96 | 0 | 0 |
| Pearl Assurance Public Limited Company | Pearl Group | 93 | 0 | 1 | 10 | 4 | 78 |
| The Carphone Warehouse Ltd | No Group | 93 | 0 | 0 | 93 | 0 | 0 |
| Ulster Bank Ltd | Royal Bank Of Scotland | 93 | 38 | 8 | 46 | 0 | 1 |
| Halifax Insurance Ireland Ltd | Lloyds | 89 | 0 | 0 | 89 | 0 | 0 |
| AXA Sun Life Services Plc | AXA | 87 | 1 | 0 | 18 | 13 | 55 |
| Sun Life Assurance Company of Canada (UK) Limited | No Group | 87 | 0 | 0 | 5 | 1 | 81 |
| GE Money Consumer Lending Limited | General Electric | 86 | 50 | 4 | 32 | 0 | 0 |
| Homeserve Membership Limited | No Group | 86 | 0 | 0 | 86 | 0 | 0 |
| BUPA Insurance Limited | BUPA | 84 | 0 | 0 | 84 | 0 | 0 |
| SLFC Assurance (UK) Limited | No Group | 84 | 0 | 0 | 15 | 3 | 66 |
| Mortgage Express | Bradford & Bingley | 80 | 0 | 78 | 2 | 0 | 0 |
| Acromas Insurance Company Limited | No Group | 78 | 0 | 0 | 78 | 0 | 0 |
| Amtrust International Underwriters Ltd | No Group | 77 | 0 | 0 | 77 | 0 | 0 |
| Shop Direct Home Shopping Limited | Shop Direct Group | 76 | 75 | 0 | 1 | 0 | 0 |
| DAS Legal Expenses Insurance Company Limited | No Group | 75 | 0 | 0 | 75 | 0 | 0 |
| Ocean Finance and Mortgages Limited | No Group | 75 | 0 | 0 | 75 | 0 | 0 |
| MMA Insurance Plc | No Group | 73 | 0 | 0 | 73 | 0 | 0 |
| R. Raphael & Sons Plc | No Group | 71 | 61 | 0 | 10 | 0 | 0 |
| BRIT Insurance Limited | No Group | 70 | 0 | 0 | 70 | 0 | 0 |
| Citibank International plc | Citibank | 69 | 52 | 0 | 14 | 1 | 2 |
| Winterthur Life UK Limited | AXA | 69 | 0 | 0 | 5 | 3 | 61 |
| Groupama Insurance Company Limited | Groupama | 65 | 0 | 0 | 65 | 0 | 0 |
| Countrywide Assured Plc | No Group | 64 | 0 | 0 | 13 | 0 | 51 |
| Barclays Stockbrokers Limited | Barclays | 59 | 0 | 0 | 0 | 58 | 1 |
| Southern Rock Insurance Company Limited | No Group | 59 | 0 | 0 | 59 | 0 | 0 |
| Barclays Life Assurance Company Ltd | SWISS RE | 58 | 0 | 0 | 16 | 2 | 40 |
| Hitachi Capital (UK) Plc | No Group | 58 | 51 | 0 | 7 | 0 | 0 |
| Mondial Assistance Europe N.V. | No Group | 58 | 0 | 0 | 58 | 0 | 0 |
| London and Edinburgh Insurance Company Limited | AVIVA | 57 | 0 | 0 | 57 | 0 | 0 |
| Barclays Insurance (Dublin) Limited | Barclays | 55 | 0 | 0 | 55 | 0 | 0 |
| Saga Services Limited | No Group | 55 | 0 | 0 | 55 | 0 | 0 |
| Scottish Equitable Plc | Aegon Group | 55 | 0 | 0 | 19 | 9 | 27 |
| Creation Consumer Finance Ltd | No Group | 54 | 38 | 0 | 16 | 0 | 0 |
| Southern Pacific Mortgage Limited | No Group | 54 | 0 | 52 | 2 | 0 | 0 |
| ING Direct N.V. | No Group | 53 | 45 | 8 | 0 | 0 | 0 |
| Kensington Mortgage Company Limited | No Group | 53 | 6 | 43 | 4 | 0 | 0 |
| Royal Liver Assurance Limited | No Group | 52 | 0 | 0 | 4 | 3 | 45 |
| Canada Life Limited | Canada Life | 50 | 0 | 0 | 16 | 4 | 30 |
| Northern Rock plc | No Group | 50 | 28 | 17 | 5 | 0 | 0 |
| Quinn Insurance Limited | No Group | 50 | 0 | 0 | 50 | 0 | 0 |
| Admiral Insurance Company Limited | Admiral Group | 49 | 0 | 0 | 49 | 0 | 0 |
| Aviva Health UK Limited | AVIVA | 49 | 0 | 0 | 49 | 0 | 0 |
| AXA PPP Healthcare Limited | AXA | 49 | 0 | 0 | 49 | 0 | 0 |
| Openwork Limited | Zurich | 49 | 0 | 7 | 16 | 11 | 15 |
| Swinton Group Ltd | No Group | 48 | 0 | 0 | 48 | 0 | 0 |
| BMW Financial Services(GB) Limited | No Group | 47 | 45 | 0 | 2 | 0 | 0 |
| Scottish Friendly Assurance Society Limited | No Group | 46 | 0 | 0 | 0 | 27 | 19 |
| Equiniti Financial Services Limited | No Group | 45 | 0 | 0 | 0 | 45 | 0 |
| The Funding Corporation Limited | No Group | 44 | 8 | 0 | 36 | 0 | 0 |
| The National Farmers' Union Mutual Insurance Society Limited | National Farmers Union Mutual Society Limited | 44 | 0 | 0 | 40 | 1 | 3 |
| Automobile Association Insurance Services Limited | No Group | 42 | 0 | 0 | 42 | 0 | 0 |
| Future Mortgages Limited | Citibank | 42 | 1 | 28 | 13 | 0 | 0 |
| Skipton Building Society | Skipton Group | 42 | 10 | 20 | 9 | 0 | 3 |
| Liverpool Victoria Friendly Society Limited | Liverpool Victoria Group | 41 | 0 | 0 | 14 | 10 | 17 |
| Guardian Assurance Plc | Aegon Group | 39 | 0 | 0 | 3 | 0 | 36 |
| Banque PSA Finance | No Group | 38 | 36 | 0 | 2 | 0 | 0 |
| Mandrake Associates Limited | No Group | 38 | 0 | 0 | 0 | 0 | 38 |
| Norwich and Peterborough Building Society | No Group | 38 | 7 | 13 | 3 | 14 | 1 |
| Preferred Mortgages Limited | No Group | 38 | 0 | 38 | 0 | 0 | 0 |
| St. James's Place Wealth Management Plc | St James Place | 38 | 1 | 1 | 3 | 19 | 14 |
| Amtrust Europe Limited | No Group | 37 | 0 | 0 | 37 | 0 | 0 |
| Europ Assistance Insurance Limited | Europ Assistance | 37 | 0 | 0 | 37 | 0 | 0 |
| Northern Bank Limited | No Group | 37 | 25 | 2 | 9 | 1 | 0 |
| Simplyhealth Access | No Group | 37 | 0 | 0 | 37 | 0 | 0 |
| Lloyds TSB Private Banking Ltd | Lloyds | 36 | 3 | 0 | 0 | 28 | 5 |
| National Savings and Investments | No Group | 36 | 36 | 0 | 0 | 0 | 0 |
| The Equitable Life Assurance Society | No Group | 35 | 0 | 0 | 1 | 4 | 30 |
| GMAC UK Plc | No Group | 33 | 29 | 1 | 3 | 0 | 0 |
| Newcastle Building Society | No Group | 32 | 22 | 5 | 3 | 0 | 2 |
| Skandia Life Assurance Company Limited | Old Mutual (Skandia) | 32 | 0 | 0 | 2 | 6 | 24 |
| Clerical Medical Investment Group Limited | Lloyds | 31 | 0 | 0 | 0 | 16 | 15 |
| Gresham Insurance Company Limited | AVIVA | 31 | 0 | 0 | 31 | 0 | 0 |
| Provident Insurance Plc | No Group | 31 | 0 | 0 | 31 | 0 | 0 |
| Assurant General Insurance Limited | No Group | 30 | 0 | 0 | 30 | 0 | 0 |
| QBE Insurance (Europe) Limited | No Group | 30 | 0 | 0 | 30 | 0 | 0 |
| Volkswagen Financial Services (UK) Limited | No Group | 30 | 25 | 0 | 5 | 0 | 0 |
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2 Comments
by Loans online
on 12 May 2011
It is surpriing to know about this list of banks and other financial institutions that most people are complaining about.
Reply
by MitchellFriedman
on 23 November 2010
Other features of comprehensive car policy include - round the clock customer service, a guarantee of three years on repair work, third party fire, third party only and theft cover, and free cover for 60 days when you travel to Europe by your car.
Reply