Inter-personal Skills

A useful ability in the working environment is communicating effectively with co-workers, clients and even suppliers. Often it is your speaking skills that are emphasised - making sure that you can explain yourself effectively and be authoritative when required. An important but often-overlooked aspect is being able to listen, and all too often we can be quick to interrupt because of our impatience with getting across our own ideas and requests.

A study by Tom Peters has shown just how bad medical doctors are at listening - the average time they listen to a patient before interrupting is a miniscule 18 seconds! The results of this study do not necessarily translate to other industries and inter-personal interactions, but we should all heed the lessons and think about the dangers of not listening effectively. Read more about the study at Are You an 18 Second Boss?. Read more of Tom Peter's work and see more of his videos at


It's quiet in here...Add your comment