Internet Access

What do we need to get access to the Internet nowadays? The hardest part is choosing an access provider (otherwise known as an ISP), but it certainly isn't hard to get cheap internet access any more. Once upon a time your may you may have found that that dial-up access (or access dial up) was sufficient, but those days are long gone: welcome to broadband internet!

The best place to look for a comparative review of ADSL end-user internet access providers^[1] in the UK is thinkbroadband.com, as it seems to have a healthy supply of feedback from end-users and up-to-date package and price information. The comparison and search pages are pretty useful, but the site doesn't actually offer a list of providers in 'reliability' order or 'customer service' order. To make up for this, I've put together an ADSL League Table.

An interesting revelation is that plusnet's 2Mb service is provisioned at 20:1 contention ratio, normally only offered at the business level. Residential users will normally only get 50:1 (ie, you could potentially share your 512kb or 1Mb bandwidth with 50 others), and basically plusnet's reason is that they can't actually get 2Mb at 50:1 from BT. This might be true for other ISPs, and plusnet certainly hasn't made this ratio public knowledge at the point of sale. Furthermore, plusnet has now dropped the metered monthly price to �£14.99, regardless of connection speed - 512kb, 1Mb or 2Mb. What a deal!

Now even Faster! Here's a quote from PlusNet on 17 Feb 2005: PlusNet's Broadband PAYG products (formerly known as "Lite") will also be extended to include 4Mb and 8Mb speeds from April. At �£14.99 per month, and �£1.50 per GB thereafter, speeds of up to 8Mb will be a fantastic value product option for light and infrequent Broadband users. This is something to look forward to!

Some people might like their low prices on "unlimited" (within reason, presumably) package - called Premier.
More prudent users, like me, may prefer the Lite package that limits the amount of bandwidth that you've paid for, and any extra is chargable per gigabyte used. On this plan the 1Mb option is only �£15/month with 1GB of bandwidth thrown in; I would recommend this option, possibly with the 2GB bandwidth option at an extra �£1.75/month.
Remember that Lite users can always buy more bandwidth if they need it, and will be automatically charged if they exceed their bandwidth usage. That charge is slightly higher than the amount charged if the bandwidth is prepaid.
More importantly, note that you will be charged around Â�£15 to switch between 'Lite' and 'Premier' or if you want to change your download speed (ie, you want to go from 512kb/s to 1Mb/s)

It's a bit of a minefield, but first of all you need to have some idea of how much downloading you might do. If you just do ¹/₂ an hour to an hour of checking email and web browsing per night, the 1GB per month bandwidth limit should be plenty. Also, since the 1Mb/s speed costs the same as the 512kb/s speed, you might as well benefit from the faster download speed of 1MB/s. If you anticipate more intensive downloads, but are still not a heavy user, consider extra monthly bandwidth on the Lite package. The Premier package will only really apply to serious internetters.

I was with NTL for a few years, between 1999 and 2004, on their NTLWorld package. Technically the service was reasonable, but their customer service was highly mediocre. You could not expect much, if any, feedback on the rare connectivity outages, instead relying on frequent attempts to reconnect. It wasn't bad value at the time, though, but nowadays (late 2004) looks decidedly overpriced compared to the ADSL marketplace. Raising the bandwidth amounts has helped to narrow the gap, but it still seems overpriced.

Once you've decided on your ADSL provider and package, you then have all the fun of the hardware. I've put together a working guide to using ADSL to help you along.

broadband uk - Google News

95.3% of UK homes can access broadband, says Ofcom - uSwitch.com (Tech) on 17 May 2013

uSwitch.com (Tech)
Latest figures from Ofcom reveal that 19 in every 20 UK households can now take advantage of broadband services. The communications regulator reports that the UK now has 95.3 per cent standard broadband coverage - 98.3 per cent in urban areas, 96.9 ...
iT News
MyFinances.co.uk

Satellite broadband: can it bridge the UK's digital divide? - TechRadar UK on 16 May 2013

TechRadar UK
We all expect to have fast internet access, but what if you moved and were told there was nothing better than a 2Mbps-capable ADSL line available? The horror. Believe it or not that's exactly the situation that faces around 3.3 million households ...

Tesco cuts price of 'unlimited' broadband to £2 a month - The Guardian on 15 May 2013

The Guardian
On Thursday, BT sent shock waves through its rivals when it announced it would offer its new sports channels – complete with Premier League football – for free to anyone taking its broadband offer. It has various deals on offer and will be tempting to ...
CNET UK
Mirror.co.uk
Moneywise Magazine
-

'How can I fight a broadband provider?' - Telegraph.co.uk on 17 May 2013

Telegraph.co.uk
These are Communications & Internet Services Adjudication Scheme (CISAS) on www.cisas.org.uk / 0207 520 3827 and the Ombudsman Services' Communications division on www.ombudsman-services.org / 0330 440 1614. You will need to be armed ...

50% of UK's broadband projects now in delivery phase - Cable.co.uk on 16 May 2013

Cable.co.uk
The government has revealed half of the UK's 44 planned broadband projects are now in the delivery phase. The government has announced that it has reached the halfway stage of its super-fast broadband service rollout. Ministers have said on many ...

[1] Internet Access Providers or IAPs are otherwise known as Internet Service Providers or ISPs. The two are technically different, as an access provider merely 'plugs you in' to the internet, whereas a service provider gives you lots of online services (such as email, webspace and the like). Almost every internet access package comes with such online services anyway.