To start with, I had been unable to get the finger print reader working on my 64-bit version of Windows 7, despite numerous forum searches, downloads from the HP website and driver/software installation (Validity Sensor driver, plus either Verisoft Access Manager or Digital Persona).
I then took the drastic step of asking for assistance, using HP's Active Chat facility. Here are key excerpts from my chat session with Vijay:
So in summary, you need to:
Vijay: To isolate the issue please download and install the Validity Fingerprint Sensor Driver using below weblink and check the issue. [HP.com Link]
Me: [After having downloaded & installed the driver, and rebooted] Driver is now 184.108.40.206. digitalpersona still can't detect a sensor
Vijay: Please download and install the HP ProtectTools Security Manager using below weblink and try to configured your finger on the Notebook and check the issue. [HP.com Link]
Vijay: Please install the HP ProtectTools Security Manager and try to configure the finger on the Notebook using the below steps and check the issue.
- In HP ProtectTools Security Manager, click Credential Manager in the left pane.
- Click My Identity, and then click Register Fingerprints.
- Follow the on-screen instructions to complete registering your fingerprints and setting up the fingerprint reader.
- To set up the fingerprint reader for a different Windows user, log on to Windows as that user and then repeat the steps listed above.
Me: [After uninstaling digitalpersona, rebooting, installing HP ProtectTools and rebooting again] Hi there, that was really easy in the end. Thanks for helping me out!!
Vijay: You are most welcome.
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