SOLVED: Fingerprint Scanner

HP Elitebook Fingerprint Reader

HP Elitebook Fingerprint Reader

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The fingerprint scanner - a Validity Sensor VFS451 - was not available as a login method on the initial computer configuration. It was during an attempt to install the Verisoft fingerprint software that I realised that the OS was 32-bit, which then prompted a full reinstallation.

To start with, I had been unable to get the finger print reader working on my 64-bit version of Windows 7, despite numerous forum searches, downloads from the HP website and driver/software installation (Validity Sensor driver, plus either Verisoft Access Manager or Digital Persona).

I then took the drastic step of asking for assistance, using HP's Active Chat facility. Here are key excerpts from my chat session with Vijay:

Vijay: To isolate the issue please download and install the Validity Fingerprint Sensor Driver using below weblink and check the issue. [HP.com Link]

Me: [After having downloaded & installed the driver, and rebooted] Driver is now 2.1.0.2. digitalpersona still can't detect a sensor

Vijay: Please download and install the HP ProtectTools Security Manager using below weblink and try to configured your finger on the Notebook and check the issue. [version 7 - HP.com] [version 5 - HP.com]

Vijay: Please install the HP ProtectTools Security Manager and try to configure the finger on the Notebook using the below steps and check the issue.

  1. In HP ProtectTools Security Manager, click Credential Manager in the left pane.
  2. Click My Identity, and then click Register Fingerprints.
  3. Follow the on-screen instructions to complete registering your fingerprints and setting up the fingerprint reader.
  4. To set up the fingerprint reader for a different Windows user, log on to Windows as that user and then repeat the steps listed above.

Me: [After uninstaling digitalpersona, rebooting, installing HP ProtectTools and rebooting again] Hi there, that was really easy in the end. Thanks for helping me out!!

Vijay: You are most welcome.

So in summary, you need to:

  1. remove any other fingerprint manager software first (eg, Verisoft / Digital Persona) (reboot required)
  2. update your sensor driver to the latest version (reboot required)
  3. install HP ProtectTools (reboot required)

After all this, and all those reboots, you will/should have a working fingerprint reader which you can use to login to Windows or anywhere where a password is required. Good luck!

Update, 23 October 2013: I've posted an update about compatibility on Windows 8.

View the event info page


14 Comments

by Felixx on 09 December 2013 Reply
Thank you !!!!

1-instal de driver

Validity Fingerprint Driver (International)

2-windows update firework 4.1.5.

3-Remove Verisoft / Digital Persona)

3- install HP ProtectTools Security Manage

by Sa_Ti on 18 November 2013 Reply
Everytime I try to install HP Protecttools it keeps saying it's incompatible!! I've Win 7 Prof 64 on HP Elitebook 2530p and I'm d.loading the correct version.

I've tried contacting HP Support. At first they told me to buy HP Protecttools Manager, then they sent me a "solution". This was a Fingerprint Scanner Verification Driver which won't unpack because the file is corrupt...

All I want to do is use the fingerprint scanner! I've already spent 20 hours downloading, installing, un-installing and rebooting my laptop through HP's maze of sp45667's etc. not to mention about 7 versions of Protecttools which I cannot uninstall and are v. large files...

If HP cannot provide a solution. I think the only option is to buy an external fingerprint scanner (average price %u20AC90).

If anyone from HP would like to rectify,

My email is above,

Regards,

Sa

by eravse on 12 November 2013 Reply
Thank you very much. It works perfectly ... great job.
by John Swindells on 12 November 2013 Reply
Glad to hear it. You aren't on Windows 8 by any chance are you? I'm wondering whether there's any chance of compatibility there, you see.
by Scott on 03 November 2013 Reply
TESTED ON HP DV6 with VFS301 fingerprint sensor Windows 7 x64 Ultimate

After much troubleshooting, I managed to figure out the cleanest way to get the fingerprint driver working on W7.

Press WIN R and type in services.msc then press enter

Enable the following services: Windows Biometric Service | Credential Manager | Remote Procedure Call (RPC) | Windows Driver Foundation - User-mode Driver Framework

Uninstall all fingerprint drivers and softwares

Remove fingerprint driver from device manager

Restart computer

Download the updated 4.5.235.0 fingerprint driver sp56957.exe http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56957.exe

Open Device Manager

Install sp56957.exe

Refresh Device Manager wait about 5-60 seconds depending on your computer

Windows should re-detect the unknown device and start installing the new driver

Download the 6.0.100.276 HP Simplepass Software sp63224.exe http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-122818-1

Install and enroll fingerprints

by Chris on 24 September 2013 Reply
Is there a way to just install the fingerprint reader? The HP Protect Tools Suite is HUGE and overbearing bloatware that does all kinds of things without asking, I'd rather type in my password than being micromanaged to death, thank you.
by Faisal on 15 September 2013 Reply
now its september 2013. working on this machine for about a month now i am able to setup Fingerprint.

thanks a lot

by Stefan on 07 August 2013 Reply
Thank you very much for sharing this info, it helped me a lot.

Meanwhile there is a new version of HP ProtectTools Security Manager available (at hp.com)

by John Swindells on 07 August 2013 Reply
Thanks very much, Stefan. I've updated the guide accordingly.
by Lo on 12 June 2013 Reply
When I try to install HP Protectools Manager I get the error that the installation wizard was interrupted and the installation is not complete. The message 'RPC server is unavailable' pops up.
by John Swindells on 12 June 2013 Reply
I haven't come across this myself, but you may want to try starting the service manually; give this a try: Start -> Control Panel -> Administrative Tools -> Services (double-click to open) -> Biometric Authentication Service -> Start
by jade on 24 May 2013 Reply
It's very useful, thanks
by Dan Lim on 31 August 2012 Reply
In my case I had to remove the Microsoft Biometrics Hardware first.
by David on 30 March 2012 Reply
nice solution. thx
by Saro on 11 June 2011 Reply
Thanks a lot. It works..
by miloszev on 20 May 2011 Reply
thank you, after several weeks, now i am able to use the reader :D
by Jurr on 25 March 2011 Reply
Thank you for sharing the info.....helped alot!

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